Performs diversified duties to provide best possible service to the HVAC market customer base with the purpose of driving sales growth and optimizing the customer experience, especially for the western United States.

Essential Functions:

• Processes orders from customers and sales representatives, as well as input data into the company computer platform.
• Work with inbound and outbound phone calls, emails, and other forms of communication to address the needs of our customers.
• Assure timely delivery of orders by working with other departments on a daily basis.
• Performs routine clerical support duties to assist the Customer Service department and Sales department.
• Help facilitate, analyze, and resolve customer issues.
• Provides information per customers’ requirements via telephone, email, and written information to existing and potential customers with management approval.
• Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy.
• Informs manager of problems with meeting customer requirements.
• Handles customer complaints, literature requests, and directs returned goods to appropriate personnel for evaluation.

Education:

• High School Diploma or GED required

Skills:

• Ability to work in a fast-paced environment and handle multiple requests simultaneously
• Computer literacy: Microsoft Word and Excel Required, PowerPoint and Outlook preferred
• Strong Organization & Time Managements Skills
• Strong Data entry skills
• Exemplary communication skills, both verbal and written
• Outstanding telephone skills, clear, pleasant voice
• Good diplomatic skills and tact during stressful situations
• Positive, friendly, and professional image
• Strong desire and passion to help people

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Work Location: In person